Refund policy

Most of what we sell is ordered in specially for each project, so our returns policy works a little differently from a typical retail store. Here's how it works, and please just ask if anything isn't clear.

Change of mind

We can accept returns on a small number of stocked items — including most of the Capsühl range, but not Capsühl Linear. If you're not sure whether your item qualifies, email us before you order and we'll tell you.

For these items:

• Let us know within 30 days of receiving your order.
• The item needs to come back unused and uninstalled, in its original packaging, with all parts and undamaged.
• Return shipping is arranged and paid for by you.
• We don't charge a restocking fee.

Once we've received the item and checked it over, we'll refund you.

Custom and special orders

Anything made or ordered specifically for you can't be returned or exchanged if you change your mind. Our suppliers make these to order, so we can't send them back either.

This covers most of our range, including brands like MUD Australia, SOKTAS, Ebb & Flow, Object van Brandenburg, Robert Gordon, Il Fanale, Ferroluce, Aromas, J. Adams & Co, and made-to-order Capsühl Linear pendants.

If you're unsure whether your order falls into this category, ask us before you place it. We'd much rather have that conversation up front.

If something is faulty

This is separate from everything above, and the 30-day window doesn't apply. We take our obligations under the Consumer Guarantees Act seriously.

If a product is faulty, doesn't match its description, or doesn't last as long as it reasonably should, get in touch and we'll sort it out. Depending on the fault, that will mean a repair, a replacement, or a refund. This applies whether or not the light has been installed.

We'll cover the cost of getting a faulty item back to us. If it's large or awkward to move, don't wrestle with it — let us know and we'll arrange collection.

A note on installation: we cover the product itself, and we're not usually able to cover your electrician's costs to remove or refit it. If you think there's a fault, please talk to us before booking any work so we can help you work out the best approach.

Starting a return

Email us at info@sociallight.co.nz with your order number, what you'd like to do, and a photo if there's a fault. We'll come back to you with next steps and, where a return is needed, where to send it.

Refunds

Approved refunds are processed once we've received and checked the product, and go back to your original payment method. Please allow 10 working days for the funds to appear.

Any questions at all, email info@sociallight.co.nz — we're happy to help.